AI KnowZone Foundation Service Charter

Effective Date: 05/16/2025
Review Frequency: Annually
Website: https://aiknowzonefoundation.org

1. Who We Are

AI KnowZone Foundation is a registered non-profit organization in Kenya committed to promoting inclusive access to Artificial Intelligence (AI) education, digital upskilling, and innovation programs — especially for youth and marginalized communities. Our mission is to bridge the AI divide and prepare individuals for the emerging AI-powered economy and labor market.

2. Our Vision

To build a future where every young person, regardless of background or geography, has equal access to AI skills, tools, and opportunities to thrive in the digital age.

3. Our Mission

To empower underserved communities in Kenya and beyond through accessible AI education, practical innovation programs, and inclusion in the future of work.

4. Our Core Values

  • Inclusion: We believe in leaving no one behind in the AI revolution.
  • Integrity: We operate transparently and honestly in all our programs and partnerships.
  • Empowerment: We equip our beneficiaries with skills and confidence to lead change.
  • Innovation: We embrace creativity, problem-solving, and forward-thinking approaches.
  • Service: We are here to serve, listen, and uplift communities.

5. Our Service Commitment

We commit to delivering the following services with professionalism, respect, and timeliness:

a. AI Education & Training

  • Free or subsidized training programs in AI, digital skills, and emerging technologies.
  • Targeted courses for youth, especially from underserved and rural communities.
  • Mentorship, project incubation, and upskilling workshops.

b. Community Outreach

  • AI awareness campaigns in schools, villages, and towns.
  • Local events and forums to demystify AI and encourage innovation.
  • Special focus on girls, youth with disabilities, and underrepresented groups.

c. Support Services

  • Access to learning resources (digital labs, content, devices).
  • Guidance, career support, and connections to job or internship opportunities.
  • Open, respectful channels for feedback and complaints.

6. What You Can Expect From Us

  • Clear communication and public access to information.
  • Equal opportunity to participate in our programs.
  • Safe and respectful learning environments.
  • Responsiveness to inquiries and concerns within 5 business days.
  • Protection of your personal data (see our Privacy Policy).

7. What We Expect From You

  • Honest engagement and respect for our team and fellow learners.
  • Commitment to personal growth and community impact.
  • Constructive feedback to help us improve.
  • Adherence to our Code of Conduct and safeguarding policies.

8. Feedback and Complaints Handling

We welcome feedback to improve our services. If you are dissatisfied or wish to report an issue:

📧 Email: info@info@aiknowzonefoundation.org
📞 Phone: +254 797 532 345
📍 Address: P.o Box 265 – Karatina 10101, Kenya
We will acknowledge your message within 3 working days and aim to resolve issues within 10 working days.

9. Monitoring and Evaluation

We regularly evaluate the impact and quality of our services using:

  • Participant surveys and feedback forms
  • Internal audits and staff reviews
  • Community focus groups and stakeholder check-ins
  • Data on learning outcomes, engagement, and impact

10. Review of This Charter

This Service Charter is reviewed annually to ensure alignment with our goals, community needs, and evolving technology trends. We commit to transparency in any changes made.

11. Public Access

This Charter is publicly available at https://aiknowzonefoundation.org and may also be accessed at our offices or outreach centers.

Together for an Inclusive AI Future

We thank you for engaging with AI KnowZone Foundation. Together, we are shaping a more inclusive, empowered, and intelligent future — one learner, one innovator, one community at a time.